Our policy applies to all personal information given and received, including all information from your past use of any of our products and services. We define personal information as anything that would identify you: your address, your phone and email contact information, your name, your preferences, your financial information, as well as other information that is not generally available to the public. This policy applies to Primal Health Coach LLC and no other companies or entities.
We provide complete physical, electronic and procedural security steps that comply with all federal government regulations, including the European Union’s General Data Protection Regulation (GDPR), in order to protect your information. We do not share your information with employees without their demonstrated, reasonable need to access your information in order to perform their jobs related to providing you with products and services that you request.
1. What information do we collect and what do we do with it?
When you enroll as a student or subscriber (“learner”) on our site or related courses, as part of the enrolling process, we collect the personal information you give us such as your name, address, and email address.
Email and phone marketing: we may send you emails or call you about our site and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.
2. How do you get my consent?
When you provide us with personal information to become a learner on our site, make a purchase, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by filling out this form, contacting us at firstname.lastname@example.org or mailing us at: 100 S Pointe Dr., Suite 1106, Miami Beach, FL 33139.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
4. Thinkific and Infusionsoft
Our course and site is hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allow us to deliver our product/services to you.
Our contact database is hosted by Infusionsoft. They allow us to store and manage your contact details, process your orders/payments, and send emails to you.
Your data is stored through Thinkific’s data storage, databases and the general Thinkific application, as well as Infusionsoft’s data storage, databases and applications. Both store your data on a secure server behind a firewall.
If you make a purchase by phone or on our site, we use a third party eCommerce platform, Infusionsoft, and payment processor Authorize.net. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Our direct payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.
5. Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.
- Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.
- We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
- Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Web Analysis Tools
We may use web analysis tools that are built into the Primal Health Coach Institute website to measure and collect anonymous session information.
7. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.
8. Phone calls and text (SMS) messages
By checking the consent check box when you subscribe, and by providing your phone number, you are consenting to receiving text messages and phone calls from Primal Health Coach Institute.
Users are not required to opt in (directly or indirectly) as a condition of purchasing any products, goods, or services.
Text messages will include:
- Links to information you have requested (e.g. ebooks, videos, webinars)
- Information on how to connect with us to learn more about Primal Health Coach Institute
- Discounts, promotions and special offers
- News and updates about our products and services
Text messages will be sent:
- Immediately after subscribing to deliver the information you requested
- Up to 4 times per month
- Periodically, when special offers or news becomes available
Message and data rates may apply.
To stop receiving text messages from us simply text “STOP” in reply to any text message we send you, or email or call us at 844-307-7662 (or 305-394-6960) and we will manually opt you out of receiving text messages from us.
If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
Primal Health Coach LLC, 100 S Pointe Dr., Suite 1106, Miami Beach, FL 33139